Report: The Total Economic Impact of Microsoft Dynamics 365 for Customer Service
Today, customers hold the power. They decide how customer-centric your company really is, so it’s critical to ensure a top-notch customer experience, including the fundamentals: ease, effectiveness, and emotion. Get these under control, and you can then control costs and sustain growth. To do this, you need excellent customer service applications that take advantage of advances in AI, process automation, the cloud, and self-service.
Read this report to learn how Dynamics 365 for Customer Service makes it possible to:
- Enable a superior customer experience
- Have fewer employees caring for more customers
- Offload development work from IT to business units
- Increase employee retention
- Reduce onboarding and training costs
- Increase customer satisfaction
About AKA Enterprise Solutions
For more than 30 years, AKA Enterprise Solutions has been dedicated to making it easier organizations to do business and innovate their way to greatness by using technology to simplify processes and reduce risks. Specializing in Microsoft Dynamics 365, Cloud Services Business Process Consulting, and Custom Application Development, we combine industry and technical experience, proven methodologies, and world-class consulting to help firms achieve their goals. The company is headquartered in New York, NY, with offices located throughout the U.S.