Microsoft Dynamics 365
Microsoft Dynamics 365 (formerly AX, CRM & GP) is a Cloud-based solution that integrates ERP and CRM capabilities, along with professional-grade business intelligence, marketing, and service.
Microsoft Dynamics 365 provides the advantages of the Cloud, paired with the power of proven Microsoft technology. With the Cloud, organizations can pay for only what they need and eliminate (or greatly reduce) IT costs while still being able to take advantage of the power of Microsoft ERP2, Microsoft CRM3, and other business applications.
Flexibility and scalability – all with lower costs
Microsoft Dynamics 365 is built on an “app-centric” model that offers both Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). This allows you to choose only the functionality you need for your organization—and easily add apps as requirements change.
Also, CRM, ERP and other business applications have always required organizations to purchase, house, and support hardware and application software, including the operating systems and databases. These “on-premises installations” require an IT staff with expertise in managing and administering software and hardware updates. The power of Microsoft Dynamics 365 means you are no longer lumbered with the traditional costs of purchasing, supporting, and upgrading operational systems, or their attendant constraining structure.
Microsoft Dynamics 365 – what’s in it for you
Microsoft Dynamics 365 provides organizations of all sizes with the tools to manage their finances and operations, along with support for customer relationships—including specific applications for Sales, Marketing, Operations4, Customer Service, Field Service, and Project-based Services—all from a single application that provides full visibility across all areas.
Because Microsoft Dynamics 365 integrates fully with Office 365, your staff remains productive using familiar tools. As an additional benefit, Microsoft Dynamics 365 can be accessed anytime, from anywhere in the world, and from any device.
Options for organizations of nearly any size
Dynamics 365 is available in two versions: Dynamics 365 Enterprise Edition and Dynamics 365 Business Edition.
Both versions of Microsoft Dynamics 365 offer even more capabilities, including:
- A Customer Portal featuring a self-service knowledge base and community forum.
- Business intelligence that collects data from different sources and offers insights into buyer trends, high-demand and high-profit products, and marketing effectiveness.
- PowerApps and Power Flow, which make it easy for users to create their own web and mobile apps to customize Dynamics 365 to the way your company does business.
- AppSource, a resource for users to try and buy additional applications that expand on the capabilities of Dynamics 365 with features and functions focused on specific needs.