Webcast Recording: Dynamics CRM 2016 Deep Dive – Delivering Top-notch Customer Experiences with Field Service, Scheduling, Work Orders and Resource Allocation
A recent Aberdeen Group study showed, “65% of incoming service requests require a field visit or dispatch. Nearly 26% of these dispatches require secondary or additional follow-up visits, thereby making the effective management of field resources and the overall field service organization extremely vital in the pursuit of service excellence.”
Every day, field technicians receive their work orders and schedules from dispatchers, load up their vehicles with equipment, and head out to service calls. They fight traffic, find the next location, manage a pile of paperwork, and keep track of customer requests.
How can field service technicians:
- Find better routes to job sites?
- Access all the data they need on both customers and their products/equipment?
- Successfully complete more calls each day to increase the company’s revenue?
- Do all of the above, while exceeding customer expectations with faster, better, and more efficient service?
The answer: Microsoft Dynamics CRM Field Service Management (formerly FieldOne Sky)
Microsoft Dynamics CRM Field Service Management (FSM) enables companies to deliver top-notch customer experiences while maximizing efficiency and minimizing costs.
In this webinar we cover the typical phases of the field service delivery lifecycle, including:
- Contact center
- Contract management
- Case and work order dispatch
- Inventory and parts planning
- Workforce planning and scheduling
- Route optimization, and
- Business analytics
FSM is vital to service organizations where mobile resources respond to service calls over a geographical area. From traditional break/fix type products and services, to real estate management firms that provide the maintenance and upkeep on their properties, to customer on-site delivery of products and services, FSM meets the needs of nearly any type of service business.
Watch the recording to learn more.
To watch the recording in full screen mode, click on the icon in the lower right corner of the presentation after the video begins.
About AKA Enterprise Solutions
For more than 30 years, AKA Enterprise Solutions has been dedicated to making it easier organizations to do business and innovate their way to greatness by using technology to simplify processes and reduce risks. Specializing in Microsoft Dynamics 365, Cloud Services Business Process Consulting, and Custom Application Development, we combine industry and technical experience, proven methodologies, and world-class consulting to help firms achieve their goals. The company is headquartered in New York, NY, with offices located throughout the U.S.