North America’s most experienced provider of complex rehabilitation seating, mobility, and positioning systems has a network of professionals and dedicated specialists across 43 states and 123 branches.
This company was poised for growth, but complex processes handled manually, 120 locations on different applications, and poor to no integration among field service, accounting, scheduling, and a configurator tool—all of which are involved in the process of outfitting clients with wheelchairs—were blocking the way. With a Dynamics 365 enterprise platform, including Customer Engagement (CRM), Finance and Operations (ERP), and Field Service, the company is armed for growth: processes are now coordinated, critical areas have improved through transformation of business processes, customer relationships have improved, and opportunities for cross-selling are captured.
About AKA Enterprise Solutions
For more than 25 years, AKA Enterprise Solutions has been dedicated to making it easier organizations to do business and innovate their way to greatness by using technology to simplify processes and reduce risks. Specializing in Microsoft Dynamics 365, Cloud Services Business Process Consulting, and Custom Application Development, we combine industry and technical experience, proven methodologies, and world-class consulting to help firms achieve their goals. The company is headquartered in New York, NY, with offices located throughout the U.S.