MANUFACTURING
Minitab
Strengthens enterprise business structure, improving reporting and coordinating sales, subscription, customer support, and subscription/event management
Success Story: Minitab 2017-11-21T19:33:21+00:00

About

Minitab, headquartered in the U.S. and with subsidiaries in the U.K., France, and Australia, is the leading provider of software and services for quality improvement and statistics education. More than 90% of Fortune 100 companies use Minitab Statistical Software.

Solution

Minitab’s legacy CRM system was forcing them to adjust many of their processes to accommodate the software, creating a labyrinth that was nearly impossible to navigate or understand. They selected Dynamics 365 to support enterprise operations–not only sales, service, and customer support, but also training event management, tracking of subscriptions and licensing, and a product catalog with thousands of SKUs. The solution also integrates with a web solution with a customer support portal, an online store, and a system for activating subscriptions and licenses.

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