Fairfax County, Virginia has a population of over 1.1 million. With the highest population in the Commonwealth of Virginia as well as in the Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical Area, Fairfax County includes nearly 14 percent of the state’s total population.
The Board of Supervisors in Fairfax County, Virginia was faced with a citizens service system that could not keep up with the county’s population and demands. Workers could not respond to citizens’ requests and inquiries in a timely manner, and the Board wanted a stronger connection with citizens. They chose AKA’s Citizen Engagement solution, built on Microsoft Dynamics 365. They are now able to deliver excellent response to citizens’ questions or requests regarding a county government-provided service. Citizens have a positive experience, and employees’ jobs are made easier with tools that streamline and automate processes. The Board of Supervisors is more effective, building a stronger bond with citizens.Download the case study