Case Study: How One of America’s Largest & Most Digitally Advanced Counties Strengthens Community & Improves Citizen Services with Microsoft Dynamics 365
Proactively engaging citizens and effectively responding to their inquiries is a big job. Just ask Fairfax County, Virginia, one of largest counties in America.
So, how do they do it, and why are they considered one of the top digital counties in the U.S. by the Center for Digital Government (CDG) and the National Association of Counties (NACo)?
Read our case study to find out. You will also learn how Fairfax County achieved these goals and more with Microsoft Dynamics 365:
- Manage a high volume of incoming inquiries and requests
- Accurately track the status of cases, workload and metrics around response time
- Reduce duplicate effort with a full view of a citizen’s inquiry history
- Increase first call resolution and reducing the count by leveraging a knowledgebase
- Combine a service request solution with outreach efforts for consolidated engagement
- Increase the channels for monitoring issues to include social media programs.
About AKA Enterprise Solutions
For more than 30 years, AKA Enterprise Solutions has been dedicated to making it easier organizations to do business and innovate their way to greatness by using technology to simplify processes and reduce risks. Specializing in Microsoft Dynamics 365, Cloud Services Business Process Consulting, and Custom Application Development, we combine industry and technical experience, proven methodologies, and world-class consulting to help firms achieve their goals. The company is headquartered in New York, NY, with offices located throughout the U.S.