Social Services Case Management 2018-06-27T15:58:05+00:00

Software solutions for Social Services Case Management: Support the entire client life cycle efficiently and effectively

Social Service Programs administered by non-profit organizations and the types of funding organizations they work with use different processes and systems for managing cases, participants, outcomes, and other requirements. Outdated IT and case management systems can exacerbate the complications caused by a network of care and funders that rely on multiple processes and systems—many of which are manual and paper-based. This results in duplication of effort and errors. Worse, it can negatively impact the level of care and outcomes.

Every need met through closer collaboration

AKA’s DynamicsAdvantage solution for Social Services Case Management is an integrated client and case management framework designed to support the complete client lifecycle through request, receipt, and follow-up of services:

Client-focused. Client intake, assessments, and personalized action plans improve client service and experience.

Data-driven. Baseline and milestone data provide outcomes to funders and trends to improve program and service performance.

Flexible. A robust, flexible framework supports a wide variety of programs, supporting rapid onboarding of new services while providing program-specific workflows and data collection requirements.

A flexible, all-encompassing framework

Powered by the security of Microsoft Dynamics 365, Social Services Case Management is transparent and contains reporting functionality to meet all administrative and financial oversight procedure requirements. Additionally, security at each step can be locked down to suit the needs of a particular organization’s processes and help them comply with HIPAA and other privacy requirements.

The tools included in this flexible and customizable framework are designed to support the case management of social services aimed at providing a pathway to self-sufficiency in areas of mental health, education, employment, housing, and more. It has been used to manage casework of many critical social service areas including mental health, foster care and transitional services, education and workforce readiness, housing assistance and homelessness, among others. Regardless of the types of services, improve efficiency and efficacy with process support at every stage:

Operations. Improve provider and partner relations and better manage funding with self-service portals and relationship insights, as well as accessible and informative reporting. Monitor and manage workloads and time spent to improve operational efficiency and team sizes.

Front Desk. Streamline client interactions with global appointment management and visibility, as well as client fee and balance tracking. Route and manage requests for internal and external services.

Intake. Standardized and extensive intake data provides valuable milestones for measuring outcomes throughout service. Flexible processes and checklists allow lines of business to collect as much or as little intake data as is applicable to their services.

Client and Case Management. Collaborate with other case managers to define a collective action plan for personal growth. Shared client data allows all service providers the most complete information possible to improve understanding and better tailor services.

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On-Demand Webcast: Bridging the Gaps in the Health & Human Services (HHS) Network of Care
This webcast details how case management solutions designed with Microsoft Dynamics bridge the gap in the network of care to help HHS agencies.
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