Are Legacy Systems Keeping You From Achieving Digital Transformation?
Companies in many industry sectors are working toward achieving a digital transformation by deploying the technology that can help them meet strategic business goals. Although many financial institutions are using modern technology, few are taking advantage of the end-to-end systems that can streamline operations, improve customer services, and drive growth. Legacy systems and manual processes appear to be keeping financial institutions from achieving a real digital transformation.
While many banks and financial institutions are beginning to offer online banking services and advertising online, there are just as many still working with paper-based and other manual processes according to “The Digital Dawn in Banking,” posted by Jens Lundgaard on TheFinancialBrand.com. Moving toward a digital transformation can be intimidating; however, it’s necessary for banks of all sizes to streamline operations and get connected online with the very customers that they need to be successful.
An end-to-end business management system, such as an integrated enterprise resource planning (ERP) solution, can improve internal processes and strengthen engagements with customers, which can save time and money while also offering a superior customer experience. You can manage all of your internal operations within an ERP solution, such as Microsoft Dynamics® GP, including financial and accounting activities, human capital and logistics, and other common daily processes. Your team can enter, access, and use data more efficiently by using the time-saving automations offered in modern ERP solutions. Microsoft Dynamics GP also offers built-in business intelligence, which you can use to identify trends and monitor other key metrics. This analytical insight can be leveraged toward improving other business processes.
Microsoft Dynamics GP can also be integrated with a customer relationship management (CRM) solution such as Microsoft Dynamics® CRM. You can use this solution to capture customer-centric data and monitor key banking activities including onboarding, case escalation, and other products or services. You can open a customer portal to encourage self-services and capture interactions online to respond faster to customer needs.
Both ERP and CRM solutions are affordable and offer the control and insight you need to achieve strategic goals and strengthen customer relationships. Contact AKA Enterprise Solutions to learn how to achieve your digital transformation by replacing legacy systems with modern business solutions.