Data-Driven Government Is A Key Topic In State Of The State Addresses
A review of the State of The State Addresses for each of our 50 states revealed that technology is a key topic of discussion. Many governors indicated in their annual speech that technology can be a vital resource for achieving various policy initiatives. From becoming more data-driven to improving data-sharing, many state offices are recognizing the value that modern technology can provide.
Many common policy priorities were noted within the annual addresses by various United States governors including education, the economy, healthcare, and transportation. As noted in “2016 State of the State Addresses: Does Technology Matter?,” posted by Noelle Knell, Elaine Pittman, Eyragon Eidam, Ryan McCauley, and Jessica Mulholland on GovTech.com, many governors also view technology as an important tool for meeting policy goals.
The idea of a data-driven government appeared in several speeches, including the governor from New Mexico, Susana Martinez, that suggested data could be beneficial when creating education policies. For example, Martinez suggested using data to reduce truancy and keep students on the right track toward success. Governor Chris Christie, New Jersey, discovered that nearly 86% of the state’s most expensive Medicaid patients suffer from mental illness and/or substance abuse. This insight can lead healthcare practitioners to provide other forms of treatment to lower costs.
Government offices at any level can leverage technology to improve operational productivity, streamline data-sharing, and strengthen relationships with constituents. A robust enterprise resource planning (ERP) solution offers an efficient way to manage finances, inventory, supplier and vendor information, and other core activities. Many solutions, including Microsoft Dynamics ERP, are easy to learn and use and also offer time-saving workflows and other automations that improve the productivity of your staff. A customer relationship management (CRM) solution, such as Microsoft Dynamics CRM, can be integrated with ERP and provide greater insight into communications and interactions with citizens. You can create a self-service web portal for citizens to use to get information, download and submit forms, or request services.
Modern ERP and CRM can provide a strong platform for public offices to improve citizen services and relationships. Contact AKA Enterprise Solutions to learn more about using ERP and CRM to strengthen operations and support policy initiatives.