5 Ways Glassdoor Can Help You Select a Microsoft Dynamics Partner
In the digital era, where data and opinions are more accessible than ever, it is common for people vetting a potential service provider to use online resources like Facebook in the consumer world and LinkedIn in business-to-business scenarios. These resources, in addition to references and doing a business background check, are typically what most companies rely upon. But deciding on a partner that will work closely with your company on key areas of the business is a big one. You will be investing a lot of trust (and money), so it’s important to consider every resource available.
Recently, we found out about a less traditional resource when we asked a new customer why they decided to choose AKA Enterprise Solutions as their Microsoft Dynamics implementation partner. The customer told us they used Glassdoor reviews as a deciding factor in their evaluation process. That was a surprise. We know, of course, that Glassdoor is a platform that allows employees and potential employers to read, write, and respond to company reviews. It allows employees to evaluate their experience so others looking for new employment opportunities can take a walk in their shoes before committing—with no strings attached.
Surprisingly, many businesses are using Glassdoor to research other companies they’re considering doing business with. Much can be learned about a company through what employees say; through analyzing employee reviews, these companies are gaining insights into the culture and values of a potential partner from a primary source, an invaluable resource that didn’t exist just a few years ago.
While LinkedIn and other resources provide helpful information, most of the content is driven or contributed by the company itself, so it might lack objectivity. What makes Glassdoor unique is that you gain insight into the company from a different—and arguably more objective—perspective. And it’s an important one because ultimately, the employees are the people you will be working with should you choose that partner.
So, if your business is in search of a Microsoft Dynamics ERP or CRM partner, take a look at this list of key insights you can use to help choose just the right one. Here are five ways Glassdoor can help you in making your choice:
#1 Positive company culture
Choosing a partner means selecting a company you’ll be working with both closely and frequently. So of course, you’ll want to pick a company with a positive company culture—and one that shares your values. Negative employee reviews can signal a lack of focus on the employee experience, an immediate red flag when evaluating company culture. A partner whose employees reflect positively on their experience is one you can believe in providing quality customer service and guidance. Don’t fret about whether you’ll be treated like another sale on a list! Hear directly from the source how a company treats their clients by understanding its company culture.
#2 Ample growth opportunities for employees
Companies that provide employees with the opportunity to grow have the attitude you want in choosing a partner. They care about their employees’ futures and want to see them thrive, not hold them back. Such companies are forward thinking, and this attitude will be reflected in how they work with customers. Future-conscious partners will provide your organization with a strategy which doesn’t just fit your current business needs, but the evolving needs of tomorrow. Partners without such an attitude run the risk of falling behind the curve and taking your business with it.
#3 Strong internal communication and systems to support it
It may seem obvious; however, any technology company must have a strong website and internal communication platform to be a good candidate as a partner. If employees regard internal communication systems highly, you can be confident in the company’s ability to provide you with the same. They should “drink their own champagne”—using their own technology solutions effectively within their business. Reviews that reflect negatively on internal systems are an immediate red flag of prospective implementation partners.
#4 Open to employee feedback
Employees who feel their voice is heard within a company is an important business characteristic. Partners must always be listening to client feedback to do their job effectively. If a solution is not working as effectively as you’d hoped, your partner must be receptive to feedback to fix these issues and work towards a solution. Whether or not employees feel heard within a company is a strong indicator of whether they listen to their customers and a tell-tale sign of a great partner.
#5 Happy employees = happy clients
We believe this is what it all comes down to. If a company’s employees are happy, they are better employees…more enthusiastic, motivated, and committed. This trickles down to the customer. Happy employees stay with a company, and you benefit–getting the best service from the best talent, and you rarely (if ever) have to worry about losing a valued resource in the middle of your engagement.
In addition, look at the company’s big picture. What is the company’s rating overall? Would most employees recommend a friend? Look for reviews which speak positively of company culture, values, and goals. If employee reviews align positively with these criteria, then you’re on your way to finding the right Dynamics partner for your organization. If you’re looking for a Dynamics partner, check out what AKA has to offer.
Are you a talented individual looking for a place to call home? AKA is always looking for people like you. Learn more about being a part of the AKA team and send us your resume today!