Software Support Plan
AKA’s Software Support Plan provides you with one number to call to obtain assistance for all aspects of your business solution. Our support staff will assist you via telephone or email, and if required, we will use remote connectivity tools to view exactly what is on your screen so we can walk you through the issues as if we were looking over your shoulder. By signing up for our Software Support Plan, you will continue to receive the benefit of our outstanding knowledge and skills long after your system implementation is complete.
Annual Maintenance Plan
The AKA Maintenance Plan was designed to ensure your business systems will continue to operate at their optimum potential while keeping costs within a predictable, affordable annual budget. This program provides a selection of services that will help you keep your solution up to date and performing efficiently year after year. The AKA Maintenance Plan offering includes Software Support, Upgrade Assurance, and Systems and Database Maintenance.